Food Truck and Catering Partner Terms

Agreement to these terms

By submitting a caterer enrollment form, responding to a CaterRadar event request, submitting a quote, or accepting an event coordinated through the platform, the caterer agrees to these Caterer Terms. If the person responding acts for a company, that person represents that they are authorized to bind the company.

Independent caterer status

CaterRadar is a coordination and technology platform. Caterers remain independent businesses responsible for their own staff, trucks, trailers, carts, kitchen operations, equipment, menus, pricing, deposits, direct customer payment instructions, taxes, permits, insurance, food safety, setup, cleanup, and event performance. Participation does not create an employment, agency, franchise, partnership, subcontracting, or exclusive relationship with CaterRadar or Spotvira.

Enrollment and ongoing eligibility

Submission of an enrollment form or quote does not guarantee approval, lead volume, ranking, quote display, or continued inclusion. CaterRadar may approve, decline, pause, remove, suppress, or limit a caterer at any time based on coverage, cuisine fit, responsiveness, customer experience, public information, complaints, documentation, compliance concerns, data quality, or other operational reasons.

Accuracy of caterer information

Caterers are responsible for submitting accurate company names, cuisine types, service areas, event types, availability, menus, prices, minimums, reservation-payment requirements, payment instructions, balance-due timing, cancellation terms, weather terms, setup needs, insurance answers, permit answers, and contact information. If anything changes, the caterer must update CaterRadar or correct the quote before the customer confirms.

CaterRadar may correct obvious formatting issues or remove customer-facing contact details from public offer copy before confirmation, but the caterer remains responsible for the substance of the information supplied.

Quotes and event commitments

A caterer quote should clearly describe the offer type, the amount the caterer needs to receive or have guaranteed, any reservation payment credited to the caterer, what is included, what is not included, service duration, setup requirements, maximum guest count, cancellation terms, weather policy, and any special conditions.

If a customer accepts a quote and completes any required Spotvira payment, or confirms an offer where no Spotvira payment is due, the caterer is expected to hold the date and coordinate the event in good faith while collecting caterer payments directly from the customer unless there is an emergency, customer non-payment, materially inaccurate event information, unsafe conditions, or another legitimate reason disclosed promptly to CaterRadar and the customer.

CaterRadar fees and customer pricing

Caterers should enter the amount their business needs to receive or have guaranteed. CaterRadar does not require a fee or percentage from caterers to submit a quote or complete a booking. The caterer's stated payout or guaranteed amount will not be reduced by CaterRadar fees unless a separate written agreement says otherwise.

Caterers must not ask customers to bypass CaterRadar after receiving a CaterRadar-originated request. CaterRadar may collect a booking-access fee from the customer for quote access and booking tools, while caterer deposits and balances are paid directly between customer and caterer.

Payments and payout instructions

Caterers may be asked to provide payment instructions, invoice details, or payout information when an accepted offer requires a caterer reservation payment, later balance, minimum-guarantee shortfall, voucher balance, or other amount owed to the caterer. Caterers are responsible for accurate payment instructions and for honoring the payment and cancellation terms they submit.

Caterers must not submit false completion, payment, cancellation, no-show, minimum-guarantee, or guest-sales information. CaterRadar may delay contact release, suppress quotes, investigate payments, or remove caterers when there is a dispute, suspected error, fraud concern, chargeback, customer complaint, incomplete event, or violation of these terms.

Customer information and privacy

CaterRadar may provide caterers with event and customer information needed to evaluate, quote, coordinate, and complete an event. Caterers must use that information only for the requested event and related customer support. Caterers must not sell, publish, misuse, or retain customer information for unrelated marketing or unrelated services.

Caterer SMS and email communications

Caterers may separately agree to receive optional operational SMS messages from CaterRadar about caterer profile review, event opportunities, quote requests, customer coordination, accepted bookings, and related provider support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS. SMS consent is not required to enroll, receive quote requests, submit quotes, complete bookings, or use the service.

Marketing or promotional SMS consent is not bundled into operational caterer consent. If promotional SMS is offered, it is collected through a separate optional checkbox and is not required to enroll, receive quote requests, or submit quotes.

Compliance, insurance, and permits

Caterers are responsible for determining whether they are licensed, permitted, insured, staffed, equipped, and legally allowed to serve each event location and event type. Caterers must maintain all required business licenses, health permits, food safety practices, commercial insurance, vehicle standards, employment obligations, tax obligations, and venue paperwork required by law or contract.

Cancellations, weather, refunds, and disputes

Caterers must communicate cancellation and weather terms honestly and in advance when possible. If a customer cancels, a caterer cancels, severe weather affects service, an event is delayed, a minimum guarantee is disputed, or a refund is requested, CaterRadar may review records and communications to decide how to display status, whether to send notices, and whether any platform-processed payment, caterer payout, refund, or account restriction is appropriate.

Use of caterer name, logo, and content

By enrolling or submitting a quote, the caterer grants CaterRadar a non-exclusive, royalty-free license to use the caterer's business name, trade name, logo, website, social links, menu text, photos, service descriptions, coverage information, and quote details for platform operations, customer offer pages, communications, administrative review, platform promotion, and related purposes. This content license is separate from SMS marketing consent, which is collected separately when offered.

No guarantees and limitation of platform responsibility

CaterRadar does not guarantee request volume, ranking position, revenue, customer payment, profitability, acceptance rates, or uninterrupted platform availability. To the maximum extent permitted by law, CaterRadar is not responsible for a caterer's staff, vehicles, equipment, food preparation, service execution, injuries, illness, delays, cancellations, property damage, regulatory violations, or failure to complete an accepted event.

Changes to terms

CaterRadar may update these Caterer Terms as the platform, payment workflows, provider tools, automation, customer needs, caterer needs, and marketing costs evolve. Continued use of the platform after updates means the caterer accepts the updated terms unless a separate written agreement controls.